
The front page of the Reuters story on AI and medical usage.
The debate over artificial intelligence has dotted the pages of the blog significantly over the past year, with posts discussing the benefits some of these tools provide media professionals, as well as those mocking a number of the errors.
A recent deep-dive article from Reuters, however, took a look at the application of AI to the medical field, with some concerning results:
In 2021, a unit of healthcare giant Johnson & Johnson announced “a leap forward”: It had added artificial intelligence to a medical device used to treat chronic sinusitis, an inflammation of the sinuses. Acclarent said the software for its TruDi Navigation System would now use a machine-learning algorithm to assist ear, nose and throat specialists in surgeries.The device had already been on the market for about three years. Until then, the U.S. Food and Drug Administration had received unconfirmed reports of seven instances in which the device malfunctioned and another report of a patient injury. Since AI was added to the device, the FDA has received unconfirmed reports of at least 100 malfunctions and adverse events.At least 10 people were injured between late 2021 and November 2025, according to the reports. Most allegedly involved errors in which the TruDi Navigation System misinformed surgeons about the location of their instruments while they were using them inside patients’ heads during operations.Cerebrospinal fluid reportedly leaked from one patient’s nose. In another reported case, a surgeon mistakenly punctured the base of a patient’s skull. In two other cases, patients each allegedly suffered strokes after a major artery was accidentally injured.
Among the names listed in the byline of this story is Jaimi Dowdell, one of the pros from the “Dynamics” textbooks and a frequent friend of the blog.
Dowdell is a deputy editor of the data team at Reuters, a team she’s been part of for about eight years. In 2021, she received a Pulitzer Prize for Explanatory Reporting for the team’s look at qualified immunity. Prior to her time at Reuters, she worked for the St. Louis Dispatch and Investigative Reporters and Editors.
As this story was making the rounds, Dowdell was nice enough to share some insights about the story itself and her approach to investigative journalism. Below is a transcript of an email interview, edited for length and to make my questions sound less like they came from a goober:
We have talked over the years about how every story, big or small, has kind of an ideation point. What was it that had you all looking into the issue of AI and medical issues that led to this big story? (and how long did it take you to get it done?)
“I love this question because I think it’s fascinating how stories start. Rarely do we say, “I’m going to do a story about X” and it works out.
“This story began with a conversation with one of my colleagues. He had spent the past six months looking into issues surrounding artificial intelligence and he was interested in how patients were using AI chatbots to self diagnose. His idea of AI in the medical world got me thinking that AI must be impacting medicine in more ways.
“I had worked with the U.S. Food and Drug Administration’s database that tracks malfunctions and adverse events involving medical devices and knew that could be a resource. I then discovered the FDA had a list of AI-enabled medical devices. I started exploring the data and it wasn’t long before we felt like we had a story. We moved quickly from there. The entire process from reporting to editing and production took six months or less.”
What were some of the bigger “road blocks” you hit along the way and what made them problematic? How did you work around them or how did the inability to get past them impact the story?
We didn’t have many major roadblocks for this story. One of the challenges, though, was the technical aspect to the topic.
My colleagues and I spent a lot of time talking to people about the technology that goes into AI-enabled medical devices. I think we really had to understand that before we could write about it.
About ten years ago (damn, I got old fast…), when we were talking about your “Secrets in the Sky” series with the Boston Globe, you were telling me how there is a point where you have to figure out if the story is really there/worth it? You also mentioned that as a reporter you almost have to have a kind of “obsession” in getting the work done. Was that the case here for you and the team or was it something different this time?
“One of the best parts of my job is the time I’m given to explore topics. It’s a luxury that not many journalists have and I don’t take it for granted. During that exploration period, I often follow many leads and attempt to run down curiosities and questions. Then there’s that point we’ve talked about where you had to decide whether there is a story and it is worth it. For this story, that moment came quickly.
“Over the years I’ve learned that if you don’t have to work too hard to find examples that illustrate the trend or concept you’ve uncovered, there’s a good chance there is a story. There have been times when I’ve worked on ideas where it seems almost impossible to find more than one example. Does that mean it isn’t a story? Not necessarily, but it does indicate there may be a better use of your time.
“That wasn’t the case here. The growth we found in AI-enabled medical devices was the first indication there was a story. From there, it wasn’t too difficult to find examples of devices where potential issues had been flagged. Then, because all of this involves public health, it seemed an important and worthy topic in which to invest.
“And yes, there was an obsession. There’s almost always an obsession! I think that’s another indicator on whether the story is good or not. If I’m not ruminating about a story while exercising or waking up in the middle of the night with an idea, I might not have a great story. Is it healthy? Probably not. Each time I do a story like this, I think, ‘next time I won’t get so sucked in.’ But it always happens. I can’t speak for my colleagues on this story, but based on how often we spoke at all hours of the day, the obsession was there for them too.”
A lot of student journalists find a passion for doing bigger projects, but often find it to be frustrating because of a lack of resources or a lack of time. This might be especially true for those trying to meet work expectations of grinding out X number of pieces a month for student media or making class deadlines set by unreasonable professors. What kind of advice do you have for student or beginning journalists who want to try doing some of the deeper stories like the ones you do?
“The demands of unreasonable professors and the churn of student media is likely not that different from the professional world. There is a lot of news and there are a lot of demands on journalists these days. I didn’t start out getting to spend so much time on stories and neither did most of the journalists who do this type of work. But it can be done. I was able to dig deeper on stories even as a student and there are ways to get to do this type of work. Here are some suggestions:
- Don’t wait for permission. Too often, I see student or beginning journalists look to professors or editors to give them an assignment to dig deeper. If you wait, it’ll never happen.
- Be curious. Many of my stories started out because I just wanted to know something. Turn your own curiosities into a question or a hypothesis that reporting can help you answer and test. Do not think, “I’m going to do a story on this.” Instead, just work on being curious and looking for answers. The stories will reveal themselves to you in time.
- Start small. Instead of trying to do a big story right off the bat, include investigative elements into your regular work. For example, look for data that can help enrich a daily story. Start looking for source documents as you report. These small victories can lead to big stories down the road.
- Don’t be afraid of hard work. This type of journalism can be tedious and frustrating. If you’re feeling like it’s too hard, you might be doing it right.
If you could tell a student journalism kid anything about anything that you think would be helpful to them these days, what would it be? What would you like them to know?
“I’d say that none of us ever feels like we really have things figured out.
“I remember when I was in college, I looked forward to the days when I would know exactly what I wanted to do with my life. Guess what? It turns out we always feel a bit uncertain and we’re all basically kids.
“So get out there and embrace feeling uncomfortable. Whether you end up in journalism or something else, the growth, I’ve found, is often in the discomfort.”











